Beside that he is a Red Sox superfan, Colin Rule, Director of Online Dispute Resolution for eBay/PayPal can answer almost any question you may have when it comes to these two online powerhouses. Here are some highlights from today's online lecture at the University of Massachusetts Amherst with Colin:
- PayPal has a lot more ability to enforce because of less disputes, access to money and can do things that eBay cannot
- On PayPal, there are no unpaid items disputes, but you have 45 days after you make a payment to file a dispute
- PayPal and eBay have full-time staff comprised of former law enforcement that work very closely with cities and towns experiencing conflicts
- eBay has become so global, the need to start designing tools for the "big guys" is evident
- On eBay, counterfit items are becoming harder and harder to distinguish and take an expert to determine whether they are indeed real or fake
- eBay's advisement to buyers: "If you see a deal that's too good to be true, it probably is!"
Check out Colin Rule's blog to learn more
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